Join the CSPC Team

JOB OPPORTUNITY: Case Worker, Greater Victoria Rent Bank*

APPLICATION DEADLINE: Until filled; applications will be reviewed as received

DAYS/HOURS OF WORK: Full Time (30 hours per week based on a four-day work week Mon - Thurs)

SALARY: $28 to $30 per hour starting wage, depending on relevant education and experience. Generous annual leave, wellness leave, statutory holidays, and a Christmas office closure, as well as excellent extended health benefits, are available after a successful 3-month probationary period.

LOCATION(S): Our office is located on the unceded territority of the Lək̓ʷəŋən speaking peoples in Downtown Victoria. Hybrid in-office and home-based work is possible, subject to operational demands. Travel within the capital region may be required (*an unrestricted driver’s license is required).

PLANNED START DATE: Immediate

JOB DESCRIPTION: To support clients and the daily operations of the Greater Victoria Rent Bank,* operated by the Community Social Planning Council of Greater Victoria. Rent Bank clients are low and moderate-income residents of Greater Victoria experiencing a temporary financial crisis and at immediate risk of eviction or essential utility disconnection. Rent Bank Case Workers provide service navigation, case management, and conduct assessment of clients for low-fee, short-term loans. The Case Worker provides all aspects of program delivery including intake process, helping clients navigate community resources, providing direct case management, following up with clients, and conducting program evaluation interviews, maintaining program-related reports, statistics, and other initiatives.

CORE DUTIES:

• Review Pre-Assessment Forms and contacting all applicants for timely follow-up.
• Provide an explanation of the Loan Application process and supporting eligible applicants throughout the application process.
• Help clients navigate community resources and government programs, including client referrals to financial, legal, housing, and health/nutritional supports.
• Work with community service providers to create networks of support for clients.
• Liaise with Ministry of Social Development & Poverty Reduction staff and financial advisors to coordinate services for mutual clients.
• Make recommendations for approval or refusal of loans to the Advisory Committee.
• Review submitted Loan Application packages and conducting follow-ups with applicants, landlords, employers, and other service providers, when needed.
• Meet 1-2 times a week with the Advisory Committee to present completed Loan Applications and recommendations for review and approval by the Committee.
• Meet with applicants to confirm loans, finalize appropriate paperwork and negotiate repayment terms.
• Process payments and following up with successful applicants, as needed.
• Maintain and updating Client Management System and clients’ documentation files.
• Track program statistics & reports in partnership with the rent bank team.
• Conduct case management follow-up interviews and support with clients.
• Conduct program evaluation interviews and providing input on data collection.
• Participate in the larger rent bank network as facilitated by BC Rent Bank
• Work closely with the Finance team to follow up on loan and grant status.
• Other related duties as the need may arise; all Council staff contribute to maintaining a pleasant and safe office environment.

QUALIFICATIONS:

Required

• Formal training from a recognized post-secondary institution in Social Work, Human Services, Health Sciences, or other related programs.
• Experience providing services for at-risk and/or marginalized populations.
• Ability to function effectively in difficult and/or crisis situations.
• Comfort in working online, with strong computer and communication skills.

Considered

• Knowledge of local resources.
• Training in trauma informed practice and cultural sensitivity.
• Experience and formal training in program evaluation.
• Experience in financial assistance or ID applications.
• Experience with IT support will be considered a bonus

To apply, please send your resume and introductory email (do not send a cover letter) to:

Shannon Whissell, Manager of Communications & Administration admin@communitycouncil.ca

COVID-19 considerations: vaccination required to work in the office.

THIS POSTING IS UNDER REVIEW. Please check back for updates. 

The Community Social Planning Council is a non-profit community organization that has been leading housing and homelessness, antipoverty and broader community development initiatives across Greater Victoria for more than 80 years. Regional programs include multiple Point in Time Homeless Counts, Greater Victoria Rent Bank, Coordinated ID Service, the Low-Income Transit Assistance Program, and extensive research-driven community projects. For more information visit communitycouncil.ca.

JOB POSTING: Administration Assistant (Executive and Finance support)

LOCATION(S): The Community Social Planning Council is currently working in a hybrid model. Hours to be worked in the office will be determined in conversation with supervisor(s).

Full-time position:  Full-time (30 hours per week) to be worked during office hours Monday to Thursday, 9:00 am to 4:30 pm.

COMPENSATION: Starting wage of $23.00 - $25.00 per hour commensurate with experience. The Community Social Planning Council is a Living Wage employer and is committed to

POSITION SUMMARY

The Administrative Assistant will perform a wide range of administrative and office duties, primarily to support the Management Team: Executive Director; Director, Operations and Finance; and Manager, Communications and Administration. Additional activities will include office reception, ensuring all visitors to the office are welcomed and served efficiently.

Main Tasks and Responsibilities

• Manage Executive Director emails to ensure meetings and tasks are diarized and responses are prioritized
• Schedule meetings, appointments and travel arrangements for Executive Director
• Conduct discrete financial tasks, including submitting payroll, requisitioning cheques, and completing financial transfers
• General clerical duties including photocopying, fax and mailing
• Maintain electronic and hard copy filing systems for consistency of sub-filing, and ease of access to working files
• Handle requests for information and data and other written responses to routine inquiries
• Support Director, Operations and Finance and Manager, Communications & Administration with HR processes, including job postings, management of applications, checking submission of onboarding paperwork, and scheduling staff reviews
• Organize weekly staff meetings, and bi-monthly executive and board meetings, communicating agendas in advance, preparing meeting packages, and notifying invitees of any changes
• Open, sort and distribute incoming correspondence from website submission form and
• Maintain MailChimp mailing list and sub-audiences
• Ensure software licenses are renewed or cancelled as appropriate in consultation with Management Team
• Maintain office supply inventories including staff laptops, telephones, and petty cash
• Coordinate maintenance of office equipment

QUALIFICATIONS

• 3 years of experience, or related Diploma + 1 year of experience
• computer skills and knowledge of relevant software
• operating knowledge of standard office equipment (copier, business phones, work stations, shredder, etc)

KEY COMPETENCIES

• communication skills - written and verbal
• attention to detail
• ability to balance accuracy and efficiency, especially relating to technical or financial tasks
• anticipating, communicating, and suggesting solutions to problems
• information gathering and information monitoring
• flexibility & adaptability
• customer service orientation, including internally with team members
• empathy and awareness of trauma-informed service an asset

TO APPLY: 

Send your resume and a cover letter outlining your interest in this work to Barry Hutchinson, Director of Finance and Operations, at finance@communitycouncil.ca.

JOB POSTING: Indigenous Case Manager (.5 FTE)

APPLICATION DEADLINE: Until filled. Applications will be reviewed on an ongoing basis.

POSITION: Case Manager

DAYS/HOURS OF WORK: 15 hours (part time) per week based on a four-day work week Mon – Thurs.

WAGE: Commensurate with experience. CSPC is a Living Wage employer.

LOCATION(S): This is an office-based position in beautiful downtown Victoria (216-852 Fort Street, Victoria, BC). Travel to other locations and work in partner offices across the capital region may be required.

All employees must be fully vaccinated against COVID-19.

PLANNED START DATE: As soon as possible

JOB DESCRIPTION: The Greater Victoria Coordinated ID Services serves three main functions: it streamlines the application process for people who need identification, promotes the use of safe ID storage sites, and supports community partners that offer ID services.

The Indigenous Case Manager will support Indigenous and settler clients in navigating applications for various forms of ID (through the CSPC hosted online portal and on paper) and will work with local First Nations and Indigenous-serving agencies to assure that our services are inclusive, accessible, and culturally humble. This role is part of the ID Services team and, in addition to providing excellent client support, will contribute to the expansion and improvement of the service.

The Indigenous Case Manager may be responsible for any aspect of program delivery including processing applications for identification, ensuring applications are accurate and complete, helping clients navigate community resources, following up with clients who have identified additional support needs, and maintaining program-related reports and statistics.

This position is reserved for an Indigenous person: First Nations, Métis, or Inuit in accordance with BC Human Rights Code S. 42.

CORE DUTIES:

• Supporting clients in understanding and prioritizing their identification needs
• Explaining the process of securing identification and how we can (and can’t) help
• Completing applications with clients, either through the online portal or on paper
• Helping identify additional client needs and working with service providers to create networks of collaborative support for clients
• Liaising with partner staff to coordinate services for mutual clients
• Following-up with clients and other service providers to ensure client needs are met
• Supporting the ID Services Project Coordinator in enhancing and expanding services
• Conducting case management follow up interviews and support with clients
• Conducting program evaluation interviews and providing input on data collection.
• Maintaining client and team confidentiality in records and communication
• Other related duties as requested.

QUALIFICATIONS:

Requirements

• Credentials from a recognized post-secondary institution in Social Work, Human Services, Health Sciences, or other related programs
• Experience providing services for at-risk and/or marginalized populations
• Ability to function effectively in difficult and/or crisis situations is required
• Comfort working online with strong computer and communication skills
• Driver’s license and reliable transportation

Assets

• Experience in a non-profit organization
• Knowledge of the local service sector, particularly of Indigenous-serving agencies and First Nations
• Training in trauma informed practice and cultural sensitivity
• Experience and formal training in program evaluation

TO APPLY:

Send your resume and an introductory email outlining your interest in this work (do NOT include a cover letter) to Barry Hutchinson, Director of Operations & Financa: finance@communitycouncil.ca

With the support of the Canadian Government, we are excited to offer four positions for people interested in furthering their research skills and experience within the context of our work areas: household prosperity, economic justice, climate equity, and social inclusion.

Minimum qualifications/requirements

• Academic and/or work experience in a field related to community Social Planning Council work areas, including Economics, Public Health, Public Administration, Environmental Science, Business, Communications, Social Sciences, or others
• Experience with or knowledge of qualitative and quantitative research methods, including data analysis, participatory action research, and literature reviews

NOTE: These positions are funded by the Canada Summer Jobs program. As such, eligible candidates must be between 15 and 30 years of age; a Canadian Citizen, permanent resident, or person with refugee protection; and legally entitled to work in Canada.

Read the full job description here: Research Assistant - canada summer works

The Community Social Planning Council of Greater Victoria has worked for 87 years to provide evidence-based solutions to some of our communities’ greatest challenges. Current work seeks solutions in the areas of Housing Affordability, Economic Inclusion, Community Innovation, and Sustainable Development.

JOB POSTING: Project Manager

APPLICATION DEADLINE: Until filled. Applications will be reviewed on an ongoing basis.

DAYS/HOURS OF WORK: 30 hours (full time) per week based on a four-day workweek Mon – Thurs.

WAGE: $53,000 to $56,000 depending on education and experience. CSPC is a Living Wage employer. Generous extended health benefits, 4 weeks of vacation, paid office closure from Christmas to New Years, and professional development are offered after successful completion of a 3-month probationary period.

LOCATION: This is an office-based position in beautiful downtown Victoria (216-852 Fort Street, Victoria, BC). Hybrid office-home work or flexible hours may be considered following a successful probationary period. All employees must be fully vaccinated against COVID-19.

PLANNED START DATE: As soon as possible

JOB DESCRIPTION:
The Project Manager will be accountable for the on-time and on-budget delivery of the Community Social Planning Council's research-based and community-centred projects.

These data-driven and community-focused projects require a manager who has deep skills in project scoping, budgeting, and resourcing (both human resources and other needs) and an awareness of data management and visualization. As well, CSPC projects require leadership in community engagement in developing partnerships, engaging people with lived experience from equity-seeking groups and sharing learnings and results.

Preference may be shown to applicants from an equity-seeking group in accordance with BC Human Rights Code S. 42.

CORE DUTIES:

• Managing the delivery of major projects, including substantial web-based tools
• Leading teams, including participating in hiring, supervising, developing, and coaching staff in partnership with the Director of Finance and Operations or other members of the leadership team
• Developing partnerships with municipal leaders, funders, and community partners
• Liaising with funding partners to ensure their satisfactory participation in processes, events, and promotion
• Collaborating with the Manager of Communications & Administration to develop project brands, collateral, and communication plans for projects and sub-projects
• Engaging lived-experience community members in project design, delivery, and evaluation
• Reporting project progress and results to partners, funders, the management team, and the board of directors
• Conducting regular project evaluation
• Other related duties as requested

QUALIFICATIONS:
Requirements

• A degree from a recognized post-secondary institution in Social Work, Human Services, Health Sciences, Community Planning, Human Geography, Environmental Science or another related area
• 5 or more years of experience leading complex projects/programs from pilot phase to sustained delivery, including working with contractors on the delivery of robust, complex online tools
• Knowledge of community engagement practices and strategies
• Understanding of contracts, budgeting, project scoping, and resource management
• Comfort working online, with strong computer and communication skills
• Awareness of trauma-informed practice and inclusion of people from equity-seeking groups

Assets

• Experience leading diverse and distributed teams
• Credential as a professional project manager
• Professional experience in the non-profit sector
• Trauma awareness
• Experience and formal training in program evaluation

TO APPLY:
Send your resume and a cover letter outlining your interest in this work to Shannon Whissell, Manager of Communications and Administration: shannon@communitycouncil.ca

APPLICATION DEADLINE: Until filled. Applications will be reviewed on an ongoing basis.

POSITION: Case Manager

DAYS/HOURS OF WORK: 30 hours (full time) per week based on a four-day work week Mon – Thurs.

WAGE: $24 to $26 per hour, commensurate with experience. CSPC is a Living Wage employer. Generous extended health benefits, 4 weeks of vacation, and professional development are offered after successful completion of 3-month probationary period.

LOCATION(S): This is an office-based position in beautiful downtown Victoria (216-852 Fort Street, Victoria, BC). Travel to other locations and work in partner offices across the capital region may be required. All employees must be fully vaccinated against COVID-19.

PLANNED START DATE: As soon as possible

JOB DESCRIPTION: The Greater Victoria Coordinated ID Services serves three main functions: it streamlines the application process for people who need identification, promotes the use of safe ID storage sites, and supports community partners that offer ID services.
The Indigenous Case Manager will support Indigenous and settler clients in navigating applications for various forms of ID (through the CSPC hosted online portal and on paper) and will work with local First Nations and Indigenous-serving agencies to assure that our services are inclusive, accessible, and culturally humble. This role is part of the ID Services team and, in addition to providing excellent client support, will contribute to the expansion and improvement of the service.

The Indigenous Case Manager may be responsible for any aspect of program delivery including processing applications for identification, ensuring applications are accurate and complete, helping clients navigate community resources, following up with clients who have identified additional support needs, and maintaining program-related reports and statistics.

This position is reserved for an Indigenous person: First Nations, Métis, or Inuit in accordance with BC Human Rights Code S. 42.

CORE DUTIES:
• Supporting clients in understanding and prioritizing their identification needs
• Explaining the process of securing identification and how we can (and can’t) help
• Completing applications with clients, either through the online portal or on paper
• Helping identify additional client needs and working with service providers to create networks of collaborative support for clients
• Liaising with partner staff to coordinate services for mutual clients
• Following-up with clients and other service providers to ensure client needs are met
• Supporting the ID Services Project Coordinator in enhancing and expanding services
• Conducting case management follow up interviews and support with clients
• Conducting program evaluation interviews and providing input on data collection.
• Maintaining client and team confidentiality in records and communication
• Other related duties as requested.

QUALIFICATIONS:
Requirements
• Credentials from a recognized post-secondary institution in Social Work, Human Services, Health Sciences, or other related programs
• Experience providing services for at-risk and/or marginalized populations
• Ability to function effectively in difficult and/or crisis situations is required
• Comfort working online with strong computer and communication skills
• Driver’s license and reliable transportation

Assets
• Experience in a non-profit organization
• Knowledge of the local service sector, particularly of Indigenous-serving agencies and First Nations
• Training in trauma informed practice and cultural sensitivity
• Experience and formal training in program evaluation

TO APPLY: Send your resume and an introductory email outlining your interest in this work (do NOT include a cover letter) to Shannon Whissell, Manager of Communications and Administration: shannon@communitycouncil.ca

JOB OPPORTUNITY: Case Manager, Greater Victoria housing security & rent bank program

APPLICATION DEADLINE: Until filled; applications will be reviewed as received

DAYS/HOURS OF WORK: Full Time (30 hours Monday to Thursday) through March 31, 2022 (with possibility of extension).

SALARY: $25 to $28 per hour, depending on relevant education and experience.

LOCATION: Hybrid in-office and at-home work possible with in the Greater Victoria area. Travel within the capital region may be required (an unrestricted driver’s license is required).

PLANNED START DATE: Immediate

JOB DESCRIPTION: To provide Case Management services for the Greater Victoria Housing Security & Rent Bank and ID Bank Programs operated by the Community Social Planning Council of Greater Victoria. The programs offer service navigation, case management and low-fee short term loans and grants to low and moderate-income residents of Greater Victoria who are experiencing a temporary financial crisis and are at risk of eviction or essential utility disconnection. The Case Manager/Navigator may be responsible for any aspect of program delivery including intake process, helping clients navigate community resources, providing direct case management where needed, follow up case management and program evaluation interviews, maintaining program-related reports, statistics, and other initiatives. Conducting case management follow up and program evaluation interviews will be core responsibilities.

CORE DUTIES:

Client Intake:

• Review Pre-Assessment Forms and contacting applicants for follow-up.

• Explain the Loan Application and Grant process and supporting eligible.
• Review submitted Loan Application packages and conducting follow-up with the applicant’s, landlords, employers, and other service providers, when needed.

System Navigation:

• Help clients access community resources and government programs and providing referrals to other services – financial, legal, housing, and health/nutritional supports.
• Work with community service providers to create networks of collaborative support for clients and to support referrals and recruitment.
• Liaise with the Ministry of Social Development & Poverty Reduction staff and financial advisors to coordinate services for mutual clients.

Recommend Grants and Loans:

• Present completed applications to Loan and Grant Committee at regular meetings
• Make recommendations for approval or refusal of loan and/or grant to the Loan and Grant Committee.

Loan/Grant Administration

• Meet with applicants to confirm loans/grants, finalize paperwork and negotiate loan repayment terms.
• Process payments and follow up with successful applicants.
• Maintain and update Client Management System and client documentation files.
• Maintain program statistics and reports and work collaboratively with rent bank team.
• Conduct case management follow up interviews and support with clients.
• Conduct program evaluation interviews and provide input on data collection.
• Other related duties as the need may arise.

QUALIFICATIONS:

Required

• Formal post-secondary training in Social Work, Human Services, Health Sciences, or related programs.
• Experience providing services for at-risk and/or marginalized populations.
• Ability to function effectively in difficult and/or crisis situations.
• Comfort in working online (strong computer skills).
• Excellent written and verbal communication, particularly in supporting people in crisis

Considered

• Knowledge of local resources.
• Training in trauma informed practice and cultural sensitivity.
• Experience and formal training in program evaluation.
• Experience in financial assistance or ID applications.

If you are interested in applying, please send your resume and introductory email (do NOT send a cover letter) outlining your availability and why you’re interested in this work to:

Shannon Whissell, Manager of Communications & Administration admin@communitycouncil.ca

COVID-19 considerations:

Masking in public or shared spaces required, vaccination required to work in the office.

JOB POSTING: RESEARCH ASSISTANT AND DATA COORDINATOR

Temporary Contract Position:  9 weeks with possibility of longer term

Full time (30 hours per week) Mon – Thurs

Greater Victoria located but temporarily online due to COVID

Hourly Rate is $20 plus 4% vacation pay

Application date ends October 15/2021

The Community Social Planning Council is an independent community-based organization that brings people together to create a just and vibrant community in BC's Capital Region through community-building, and participatory action research. Priority areas of work include housing, a fair economy, community economic development, and sustainable communities.

Position Summary

Reporting to Research Coordinator, you will be responsible for supporting the design and creation of a Wellbeing Index including collecting analyzing and visually representing data. This is a great opportunity for an individual who is committed to social justice and innovation, has strong social science research and data skills a good eye for the story and knows how to translate research and ideas into high impact visuals.

• support the design of the wellbeing index framework and website architecture
• support the identification of indicators and data sets
• collect, input, analyze and represent data
• maintain data sets as updates are available.
• Administrative tasks as assigned

Qualifications/ Experience

• Minimum an undergraduate degree in a related social science field plus experience in economic analysis and data representation. Masters preferred.
• Highly organized with excellent attention to detail

The CSPC seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially welcomes applications from indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.

If interested please email your resume and cover letter to humanresources@communitycouncil.ca before September 22, 2021

TACES Equity and Diversity Advisory Committee

The Community Social Planning Council is seeking diverse voices to participate on its’ Equity and Diversity Advisory Committee for a one-year term.

The TACES Equity and Diversity Advisory Committee provides advice, insight, and recommendations to CSPC and partner organizations on:

Transportation and equity priorities, issues, and successes
Lived experiences of barriers to transportation and climate action
Enhancing access and inclusion of historically under-serviced communities, including Indigenous, newcomer, people with disabilities, and 2SLGBTQ+ communities
How factors such as race, culture, ethnicity, gender, age, income, and disability, may affect access to and participation in sustainable transportation projects
Best practices and strategies for engagement and program evaluation
Other matters that the Equity and Diversity Advisory Committee deems relevant
Committee members are to represent diverse perspectives and lived experiences.

To learn more and to apply please contact: chelseap@communitycouncil.ca

Position Summary

The Housing Researcher will work with project leads to ensure that projects within the CSPC’s Housing Affordability programming are accurate, complete, and delivered on time. For this term position, work will focus on the 2021 Point in Time Count (PiT Count) of people experiencing homelessness in the region, and the Regional Housing Affordability and Prosperity Project (RHAP).

POSITION SUMMARY

The Financial / Administrative Assistant will perform a wide range of financial and administrative duties to support the Director, Operations and Finance and the Greater Victoria Rent Bank team. They will have strong financial acumen, be detail-oriented, and have the ability to support the needs of a team.

Main Tasks and Responsibilities

• Conduct discrete financial tasks, client billings, receivables, payables, expenses, requisitioning cheques, and completing financial transfers
• General clerical duties including photocopying, fax and mailing
• Maintain electronic and hard copy filing systems for consistency of sub-filing, and ease of access to working files
• Support Director, Operations and Finance and Manager with Greater Victoria Rent Bank operations, including tracking loan repayments, loan recipients follow up etc.
• Maintain office supply inventories including staff laptops, telephones, and petty cash
• Coordinate maintenance of office equipment
• Other duties as required

You will work for and with the Director, Operations and Finance to ensure all information is up to date and accurate.

Detailed Job Description