Greater Victoria Housing Security and Rent Bank Programs 

Here to assist you

What are the Greater Victoria Housing Security and Rent Bank Programs?

Rent Bank provides financial assistance in the form of a no-interest repayable loan to households at risk of eviction for reasons such as non-payment of rent or utilities. The loan can also be used as a damage deposit and/or first month's rent to move to safe and sustainable housing.

The Greater Victoria Housing Security Program, funded in part through the Goverment of Canada's Reaching Home: Canada's Homelessness Strategy, provides a grant of up to $3,000 to prevent eviction, maintain essential utility service, or to assist people in moving to secure, suitable housing.


*Service providers: Please print this one page document to share in your organization.


The Greater Victoria Housing Security and Rent Bank Programs work in parallel to assist families and individuals who meet eligibility requirements and who may be at risk of eviction or essential utility disconnection due to a short-term financial crisis.

We provide:

  • Interest-free loans
  • Non-repayable grants (when funding is available)
  • Advocacy and referral services

Please review eligibility criteria below prior to submitting a Pre-Assessment

Eligibility Criteria

  • 19 years of age or older.
  • Residents of Greater Victoria (and Salt Spring Island) OR moving to Greater Victoria (with a rental agreement when seeking security deposit and/or first month’s rent).
    (Note: In exceptional cases, financial assistance may be available for those moving out of Greater Victoria)
  • Must meet low-to-moderate income requirements*
  • No more than 2 months behind on rent or utililties*
  • Have a regular source of verifiable income
  • Have a current bank account 
  • Evidence funds will stabilize housing for at least 90 days
  • Ability to repay loan and manage any outstanding debts

*Exceptions may be made in some circumstances if all other eligibility criteria are met. 

For Greater Victoria, low-income is defined as follows:

House size  Maximum pre-tax household annual income 
1 bedroom or less  $44,500 
2 bedrooms $59,500 
3 bedrooms  $78,500 
4+ bedrooms  $84,500 

Required Documents 

for application:

Two pieces of government-issued identification (one with a photo)

Proof of Tenancy or Intent to Rent (ex: Residential Tenancy Agreement, Lease Agreement, or other rental agreement)

Eviction notice or Utility Notice of Disconnection (if applicable)

Three months of ALL bank account and credit card statements (including statements of all debt)

Proof of income 

Please Note: BC Rent Bank and the Community Social Planning Council will use your personal information only for assessment and administration purposes in accordance with the guidelines of the BC Rent Bank Privacy Statement.

The Process


The Pre-Assessment Form should be completed and submitted online. The forms will be reviewed in the order they are received. If you do not have email access, please phone and discuss further options.

* Submitting a Pre-Assessment does not guarantee that you will receive financial assistance.  


Once we have reviewed your initial information, we will contact you to discuss next steps*. This may include asking you to complete a phone interview and to provide further documentation.

* Speaking with you and reviewing your circumstances does not guarantee that you will receive financial assistance.


A Greater Victoria Housing Security Case Manager or a Rent Bank Program Case Manager will follow up with you to discuss your application. If necessary, we may ask for more information. The Case Manager may ask for consent to contact your landlord, employer, utility service provider, and/or other service providers on your behalf.


Our Loan Review Committee will review completed applications. Loans are approved based on the likelihood of securing housing, the applicant’s financial stability, available loan funds, and the applicant’s ability to repay the loan. A Greater Victoria Housing Security Case Manager or Rent Bank Program Case Manager will notify you of the Committee’s decision.

If the loan has been approved, the Case Manager will arrange a meeting with the applicant to complete the loan approval paperwork, including the loan repayment plan.

If a grant has been approved, the Case Manager will arrange a meeting to complete the grant approval paperwork. 

Contact Information

For agencies or service providers seeking more information, please contact Ben, Lauren, or Stephanie the Greater Victoria Housing Security Program and Rent Bank Program Case Managers at:

Lauren: OR 250-383-6166 x 4

Ben: OR 250-383-6166 x 3

Stephanie: OR 778-966-1789

Office Hours are Monday - Thursday 9:00am - 4:30pm

#216-852 Fort Street, Victoria, BC V8W 1H8

NOTE: Due to COVID-19, the CSPC staff may be working remotely. If you wish to meet in-person, please call ahead to ensure the availability of a Greater Victoria Housing Security Program or Rent Bank Program staff person.

Frequently Asked Questions (FAQ's)

Financial Support of the Greater Victoria Housing Security Program and Rent Bank Program is provided by

Funded in part by the Government of Canada’s Reaching Home: Canada’s Homelessness Strategy.

This rent bank is supported by BC Rent Bank, a project of Vancity Community Foundation funded by the Province of BC.

BC Rent Bank has a three-year mandate to create the infrastructure necessary to support a province-wide rent bank system.